Behavioral Issues in the Use of Interactive Systems

This paper identifies behavioral issues related to the use of interactive computers primarily by persons who are not computer professionals, so-called general users. This is not an exhaustive literature survey but instead provides 1 a structure for discussing issues of interactive computing, and 2 the authors best estimate of importance behavioral problems, with suggestions for solutions. The discussion is limited to this paper to general issues which do not take into account the users particular task. The two major topics are System Characteristics performance, facilities, and on-line information, and Interface Characteristics dialogue style, displays and graphics, other inputoutput media.