Ensuring Defense Call Centers Effectively Transition to Next-Generation 911

The Public Safety Answering Points (PSAPs), where emergency calls for law enforcement, fire, or emergency medical services are answered, are being upgraded across the country to a digital or Internet Protocol (IP)-based 911 system. Commonly referred to as Next-Generation 911 (NG911), the upgraded system will be faster and more resilient and will allow voice, text, photo, video, and other digital information to flow seamlessly from the caller through the 911 network directly to first responders. National public safety leaders and industry are focused on rapidly accelerating the deployment of NG911.The accelerated goal is to replace legacy 911 systems in all U.S. states and territories with standards based, end-to-end, IP capabilities by the end of 2020 without any degradation in service. Shown here is a snapshot of NG911 progress across the United States as of 2017, based on data reported to the Department of Transportations National 911 Program and the National Emergency Number Association.