A Guide to Effective Incident Management Communications

This document provides cybersecurity centers and incident response teams with high-level guidance on effective communications planning, and considerations and best practices for communications responsibilities in support of incident response services. Communications, both in times of crisis and during normal operations, are essential to the overall success and sustainability of your team. You may be responsible for many different types of and mechanisms for communications-ranging from communications with your constituents to the sharing of information with the general public and the media. How you plan for and manage these communications and how they are received by your audience will influence your trustworthiness, reputation, and ultimately your ability to perform incident management services effectively.