Cloud SLA Considerations for the Government Consumer

Explored the role of Service Level Agreements (SLAs) in managing performance of government procurements through Public Clouds. Some of the findings from this exploration were also relevant for Community and Private Clouds. Based on recent interest in this report from the Office of Information Management Issues at the U.S. Government Accountability Office (GAO), the MITRE team is updating the analyses and recommendations based on investigations of the latest trends in Cloud SLA management within the federal government. This update includes a canvassing of the latest published literature and the results of a technical information exchange with over 50 MITRE representativessupporting federal government sponsors with Cloud implementations.