Active and Passive User Trust in Sociotechnical Systems

reportActive / Technical Report | Accession Number: ADA623990 | Open PDF

Abstract:

Active and passive user is a way to understand how users can have different perspectives of the use of technologies in complex socio-technical systems. These different perspectives can influence how trust is formed and calibrated for individual users and teams of users. As a result, appropriate use, misuse, disuse, or abuse of technology may occur. This project pioneered the research in active passive user systems through a series of experimental studies. The goals of the project were to understand 1 pair-level factors that shape trust, 2 psychophysiological markers that predict trust, 3 user characteristics that relate to trust, and 4 the affective process of trust. This final report included four major experiments that addressed the four goals. In those four experiments, participants worked as two-person teams consisted of one active user and one passive user and multi-tasked using a modified version of MultiAttribute Task Battery MATB with a shared computer station.

Author(s):
Lee, John ; Montague, Enid ; Xu, Jie
Author Organization(s):
WISCONSIN UNIV MADISON
Descriptive Note:
Final rept. Jun 2012-Jun 2015
Supplementary Note:
Prepared in collaboration with Northwestern University. The original document contains color images.
Pagination:
0037

Security Markings

DOCUMENT & CONTEXTUAL SUMMARY

Distribution:
Approved For Public Release
Distribution Statement:
Approved For Public Release; Distribution Is Unlimited.

RECORD

Collection: TR
Identifying Numbers
Report Number(s):
AFRL-OSR-VA-TR-2015-0335
Contract/Grant Number(s):
FA9550-12-1-0311
Monitor Series:
TR-2015-0335, AFRL-OSR-VA
 Subject Terms
Joint Capability Areas:
JCA_5_Command and Control; JCA_6_Net Centric; JCA_6.4.1_Secure Information Exchange; JCA_6.4_Information Assurance; JCA_5.5_Direct; JCA_5.5.1_Communicate Intent and Guidance; JCA_5.5.2_Task; JCA_8_Building Partnerships; JCA_8.1_Communicate; JCA_8.1.3_Influence Adversary and Competitor Audiences; JCA_4.6_Engineering; JCA_8.1.1_Inform Domestic and Foreign Audiences; JCA_5.3_Planning; JCA_4.6.1_General Engineering; JCA_5.2_Understand; JCA_5.6.1_Assess Compliance with Guidance; JCA_5.6_Monitor; JCA_5.2.3_Share Knowledge and Situational Awareness; JCA_1_Force Support; JCA_1.2_Force Preparation; JCA_1.2.7_Experimentation
Modernization Areas:
Cyber
Communities of Interest:
Cyber
Descriptor(s):
*EXPERIMENTAL PSYCHOLOGY, *SOCIAL PSYCHOLOGY, *SYSTEMS ANALYSIS, *TECHNOLOGY ASSESSMENT, COOPERATION, EMOTIONS, HUMAN FACTORS ENGINEERING, INFORMATION EXCHANGE, JUDGEMENT(PSYCHOLOGY), MAN COMPUTER INTERFACE, MATHEMATICAL MODELS, MATHEMATICAL PREDICTION, TEAMS(PERSONNEL), USER NEEDS
Field(s)/Group(s):
Psychology, Statistics and Probability, Human Factors Engineering and Man Machine Systems
Keyword(s):
TRUST, PASSIVE USERS SOCIO TECHNICAL SYSTEMS
Report Date:
2015 Sep 28
Creation Date:
2015 Dec 07