Intranet Model and Metrics

reportActive / Technical Report | Accession Number: ADA537443 | Open PDF

Abstract:

Although many corporations store a great deal of information in their corporate intranets, few have a reliable means of measuring the effectiveness of their intranet portals to use this information to meet specific business needs. Turning information into knowledge capital that corporations can leverage quickly for competitive advantage requires a model and metrics that tractably support it. Most intranet portal measurements are based almost exclusively on usage statistics - with little or no thought given to design or user experience - and corporations apply them in a non-standardized manner, providing no meaningful insight into how well intranets help corporations achieve their strategic objectives.

Author(s):
Luqi, Lucia ; Jacoby, Grant A.
Author Organization(s):
MILITARY ACADEMY WEST POINT NY
Descriptive Note:
Journal article
Supplementary Note:
Prepared in collaboration with the Department of Computer Science at the Naval Postgraduate School, Monterey, CA. Sponsored in part by AFOSR under project F1ATA05192G001. Published in Communications of the ACM Journal, v3 n50. A more extensive version of this research was presented at the 2004 International Multi-Conference in Computer Science and Engineering. The original document contains color images.
Pagination:
0013

Security Markings

DOCUMENT & CONTEXTUAL SUMMARY

Distribution:
Approved For Public Release
Distribution Statement:
Approved For Public Release; Distribution Is Unlimited.

RECORD

Collection: TR
Identifying Numbers
Report Number(s):
ARO-45614-CS.18
Project Number(s):
5NPGARO032
Monitor Series:
45614-CS.18, ARO
 Subject Terms
Joint Capability Areas:
JCA_5_Command and Control; JCA_6.2.3_Core Enterprise Services; JCA_6_Net Centric; JCA_6.2_Enterprise Services; JCA_5.6.1_Assess Compliance with Guidance; JCA_5.6_Monitor; JCA_4.6_Engineering; JCA_4.6.1_General Engineering; JCA_5.2.2_Develop Knowledge and Situational Awareness; JCA_5.2_Understand; JCA_5.5_Direct; JCA_5.5.3_Establish Metrics; JCA_6.1.3_Switching and Routing; JCA_6.1_Information Transport; JCA_5.4_Decide; JCA_5.3_Planning; JCA_6.4.1_Secure Information Exchange; JCA_1.2.5_Lessons Learned; JCA_6.4_Information Assurance; JCA_1.4.2_Health Service Delivery; JCA_1.4_Force Support
Communities of Interest:
Materials and Manufacturing Processes
Descriptor(s):
*CORPORATE INFORMATION MANAGEMENT, *INTRANET, KNOWLEDGE MANAGEMENT, MEASURES OF EFFECTIVENESS, USER NEEDS, REPRINTS
Field(s)/Group(s):
Administration and Management, Information Science, Navigation and Guidance
Keyword(s):
INTRANET PORTAL MEASUREMENTS, PE611102
Report Date:
2007 Feb 01
Creation Date:
2011 Mar 09