Effects of Using Licensed Practical Nurses to Assist with Telephone Consultation Management

reportActive / Technical Report | Accession Number: ADA473550 | Open PDF

Abstract:

The purpose of this project was to examine the effects of using Licensed Practical Nurses to assist providers with telephone consults at one of Dwight David Eisenhower Army Medical Centers primary care clinics. The study compared means of pre- and post-implementation provider overall job satisfaction, provider satisfaction with the telephone consult process, average daily hours providers spent on telephone consults, and the length of time to complete patient generated telephone consults. Average completion time of consults was the only statistically significant dependent variable as shown by t167.84 3.68,p .01 two-tailed, gammapb .27. Overall, the study provides justification for cautiously pursuing nursing assistance with telephone consultation management despite this studys weakness with provider sample size.

Author(s):
Wiley, Jennifer L.
Author Organization(s):
DWIGHT DAVID EISENHOWER ARMY MEDICAL CENTER FORT GORDON GA
Descriptive Note:
Final rept. Aug 2005-May 2006
Supplementary Note:
DOI: 10.21236/ADA473550
Pagination:
0058

Security Markings

DOCUMENT & CONTEXTUAL SUMMARY

Distribution:
Approved For Public Release
Distribution Statement:
Approved For Public Release; Distribution Is Unlimited.

RECORD

Collection: TR
Identifying Numbers
Monitor Series:
AMDCS
 Subject Terms
Joint Capability Areas:
JCA_1.4_Force Support; JCA_1.4.1_Force Health Protection; JCA_5_Command and Control; JCA_6.4.1_Secure Information Exchange; JCA_1_Force Support; JCA_6_Net Centric; JCA_1.3_Human Capital Management; JCA_1.3.2_Personnel Management; JCA_6.4_Information Assurance; JCA_5.5_Direct; JCA_1.4.2_Health Service Delivery; JCA_5.5.1_Communicate Intent and Guidance; JCA_5.3_Planning; JCA_1.2_Force Preparation; JCA_6.1_Information Transport; JCA_1.2.3_Educating; JCA_8_Building Partnerships; JCA_1.2.1_Training; JCA_8.2_Shape; JCA_1.2.5_Lessons Learned; JCA_8.1.1_Inform Domestic and Foreign Audiences
Modernization Areas:
AI and Machine Learning
Communities of Interest:
Biomedical
Descriptor(s):
*TELEPHONE SYSTEMS, *NURSES, *CONSULTING SERVICES, TIME INTERVALS, DAILY OCCURRENCE, JOB SATISFACTION, PATIENTS
Field(s)/Group(s):
Administration and Management, Medicine and Medical Research, Non-Radio Communications
Keyword(s):
LICENSED PRACTICAL NURSES
Report Date:
2006 May 23
Creation Date:
2007 Nov 14