Information Technology: DOD Needs to Ensure That Navy Marine Corps Intranet Program Is Meeting Goals and Satisfying Customers

reportActive / Technical Report | Accession Number: ADA458921 | Open PDF

Abstract:

The Navy Marine Corps Intranet NMCI is a 10-year, 9.3 billion information technology services program. Through a performance-based contract, the Navy is buying network intranet, application, and other hardware and software services at a fixed price per unit or seat to support about 550 sites. GAO prepared this report under the Comptroller General s authority as part of a continued effort to assist Congress and reviewed 1 whether the program is meeting its strategic goals, 2 the extent to which the contractor is meeting service level agreements, 3 whether customers are satisfied with the program, and 4 what is being done to improve customer satisfaction. To accomplish this, GAO reviewed key program and contract performance management-related plans, measures, and data and interviewed NMCI program and contractor officials, as well as NMCI customers at shipyards and air depots.

Author(s):
No Author(s) Identified
Author Organization(s):
GOVERNMENT ACCOUNTABILITY OFFICE WASHINGTON DC
Descriptive Note:
Congressional rept.
Supplementary Note:
The original document contains color images.
Pagination:
0115

Security Markings

DOCUMENT & CONTEXTUAL SUMMARY

Distribution:
Approved For Public Release
Distribution Statement:
Approved For Public Release; Distribution Is Unlimited.

RECORD

Collection: TR
Identifying Numbers
Report Number(s):
GAO-07-51
Monitor Series:
GAO
 Subject Terms
Joint Capability Areas:
JCA_5_Command and Control; JCA_6_Net Centric; JCA_6.4.1_Secure Information Exchange; JCA_5.2_Understand; JCA_4.5_Operational Contract Support; JCA_5.2.3_Share Knowledge and Situational Awareness; JCA_6.4.2_Protect Data and Networks; JCA_6.1.3_Switching and Routing; JCA_6.4_Information Assurance; JCA_6.1.2_Wireless Transmission; JCA_6.1_Information Transport; JCA_5.3_Planning; JCA_6.3.1_Optimized Network Functions and Resources; JCA_4.5.2_Contractor Management; JCA_5.5_Direct; JCA_5.5.1_Communicate Intent and Guidance; JCA_4.5.1_Contract Support Integration; JCA_1_Force Support; JCA_4.2_Supply; JCA_4.2.1_Manage Supplies and Equipment; JCA_6.3.4_Cyber Management
Modernization Areas:
Cyber
Communities of Interest:
Human Systems
Descriptor(s):
*MARINE CORPS, *INTRANET, CONGRESS, STRATEGIC ANALYSIS, SUPPLY DEPOTS, SHIPYARDS, AGREEMENTS, COSTS, DEPARTMENT OF DEFENSE
Field(s)/Group(s):
Computer Systems, Military Forces and Organizations
Keyword(s):
CUSTOMERS, NMCI(NAVY MARINE CORPS INTRANET), SATISFACTION
Report Date:
2006 Dec 01
Creation Date:
2007 Jan 10