A Case Study: Business Process Reengineering at Raymond W. Bliss Army Community Hospital

This Graduate Management Project was performed to study the application of Business Process Reengineering BPR and BPR concepts to the restructuring of Raymond W. Bliss Army Community Hospital. The hospital is restructuring from an inpatient hospital to an ambulatory care center or super clinic. The reengineering project developed a series of deliverable results during the case study. The reengineering has developed a Combined Ambulatory Nursing Unit CANU prototype, which is expected to provide nursing care for urgent care, ambulatory procedure pre and post-operative care, and medical observation. A reengineering cost impact model was developed to help the facility assess the impact of changes on the cost of delivering health care. This model uses standard expense data pulled from the facilitys expense accounting system. Using the model, the projected savings from the project range from between 860,000 to 2,640,000. The case study has shown that Business Process Reengineering concepts were useful in the restructuring of Raymond W. Bliss Army Community Hospital. They provided a good framework for the restructuring and have generated a series of useful deliverable products that are expected to guide the implementation of the conversion of the facility from a hospital to an ambulatory care center.