Maintenance of the Shipper's Certification Program

The Shippers Certification Program SCP, fielded in March 1995, automates the preparation of the Shippers Declaration for Dangerous Goods form Shippers Dec. With fielding of any new computer program, an on-going consulting effort is necessary to answer user questions and provide users with program enhancements as they are developed. Therefore, an on-going consulting effort was opened immediately following SCPs release to provide field users with system support to ensure efficient and effective use of SCP. Most user inquiries regarded installation and basic operation of the program. Some users, however, commented on the limited functionality of the program and expressed concern with printer compatibility, among other minor issues. Regardless of the concerns, each and every user has been extremely satisfied with SCP. AFLMA is currently working on an enhanced version of SCP that will fix the majority of user concerns as documented from user comments. The enhanced SCP should be available by early August 1997. With the fielding of the enhanced SCP, a consulting effort for the current SCP is no longer required. Once the enhanced SCP is fielded, ongoing user support will be made available.