The Naval Postgraduate School Public Works Department Maintenance Request Process Analysis.

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Abstract:

This thesis analyzes the maintenance request process for the Public Works Department PWD at the Naval Postgraduate School NPS. A flow chart of the maintenance process was developed through interviews with PWD personnel. The PWDs historical database files for FY94 to FY97 provided the data for the analysis. The process flow chart and the data analysis identified areas of inefficiencies and bottlenecks. Methods to relieve the bottlenecks and improve efficiency were identified. Performance metrics were also identified to help the PWD track performance and identify areas where further improvements could be made. This research found that the PWD can benefit most by improving labor scheduling, material requisitioning and its information technology management system. Additional benefits could materialize from improving the PWDs allocative efficiency i.e. project priority system.

Author(s):
Pak, Hui K. ; Ware, Robert J.
Author Organization(s):
NAVAL POSTGRADUATE SCHOOL MONTEREY CA
Descriptive Note:
Master's thesis,
Pagination:
0111

Security Markings

DOCUMENT & CONTEXTUAL SUMMARY

Distribution:
Approved For Public Release

RECORD

Collection: TR
Identifying Numbers
Monitor Series:
NPS
 Subject Terms
Joint Capability Areas:
JCA_5_Command and Control; JCA_4.3_Maintain; JCA_5.5_Direct; JCA_5.5.1_Communicate Intent and Guidance; JCA_5.3_Planning; JCA_5.2.3_Share Knowledge and Situational Awareness; JCA_5.2_Understand; JCA_1_Force Support; JCA_6_Net Centric; JCA_6.4.1_Secure Information Exchange; JCA_1.3_Human Capital Management; JCA_5.4_Decide; JCA_6.4_Information Assurance; JCA_1.2_Force Preparation; JCA_1.3.2_Personnel Management; JCA_6.1.3_Switching and Routing; JCA_6.1_Information Transport; JCA_6.2.1_Information Sharing; JCA_6.2.2_Computing Services; JCA_8_Building Partnerships; JCA_1.2.5_Lessons Learned
Modernization Areas:
Microelectronics
Communities of Interest:
C4I
Descriptor(s):
*MAINTENANCE, *PROCESSING, *MAINTENANCE MANAGEMENT, DATA BASES, FILES(RECORDS), DATA PROCESSING, MANAGEMENT INFORMATION SYSTEMS, EFFICIENCY, THESES, SCHEDULING, ALLOCATIONS, FLOW CHARTING, LABOR
Field(s)/Group(s):
Administration and Management, Logistics, Military Facilities and Supplies
Keyword(s):
*MAINTENANCE REQUEST PROCESS ANALYSIS, PWD(PUBLIC WORKS DEPARTMENT), TECHNICAL EFFICIENCY
Report Date:
1997 Jun 01
Creation Date:
1997 Dec 03