Pilot Test of the Knowledge Worker System (KWS) at Fort Eustis, Virginia.

Many Army personnel can be classified as knowledge workers-people who produce not tangible products, but some form of processed or enhanced information. Ongoing research at the U.S. Army Construction Engineering Research Laboratories USACERL is resolving problems of information access and management for knowledge workers, with the goal of developing a comprehensive performance support environment for this group. The Knowledge Worker System KWS is a prototype scheduling program designed to help government knowledge workers organize and coordinate their work by storing task scheduling information in a centralized data base. KWS tracks scheduled events, lists completed events, and outlines the steps necessary to complete forthcoming tasks. This project demonstrated the ability of KWS Version 1.6 to implement process improvement through a pilot test of the system at Fort Eustis, VA. This test formed a basis for developing a model for application of KWS to new areas, defining the relationships between business process improvement and KWS, and developing a strategic plan for broader KWS implementation.