Airport Security Screener and Checkpoint Security Supervisor Training Workshops.

reportActive / Technical Report | Accession Number: ADA299963 | Open PDF

Abstract:

This report describes the development and implementation of a unique program to improve the interpersonal skills of airline passenger baggage screener personnel and their supervisors. Training emphasized communication and conflict resolution skills.

Author(s):
Fobes, J. L. ; Lafaro, Ronald ; Klock, Brenda ; Gibb, Gerald D. ; Baker, James S.
Author Organization(s):
FEDERAL AVIATION ADMINISTRATION TECHNICAL CENTER ATLANTIC CITY NJ
Descriptive Note:
Final rept.,
Pagination:
0121

Security Markings

DOCUMENT & CONTEXTUAL SUMMARY

Distribution:
Approved For Public Release

RECORD

Collection: TR
Identifying Numbers
Report Number(s):
DOT/FAA/AR-95/35
Monitor Series:
XD
 Subject Terms
Joint Capability Areas:
JCA_5_Command and Control; JCA_5.3_Planning; JCA_8_Building Partnerships; JCA_8.2_Shape; JCA_1_Force Support; JCA_1.2_Force Preparation; JCA_8.2.2_Provide Aid to Foreign Partners and Institutions; JCA_5.3.2_Apply Situational Understanding; JCA_6_Net Centric; JCA_8.2.1_Partner with Governments and Institutions; JCA_6.1_Information Transport; JCA_1.2.1_Training; JCA_5.3.1_Analyze Problem; JCA_5.3.4_Develop Courses of Action; JCA_5.3.5_Analyze Courses of Action; JCA_5.3.3_Develop Strategy; JCA_8.1_Communicate; JCA_8.1.3_Influence Adversary and Competitor Audiences; JCA_5.2_Understand; JCA_1.2.2_Exercising; JCA_5.2.3_Share Knowledge and Situational Awareness
Communities of Interest:
Human Systems
Descriptor(s):
*JOB TRAINING, *PERFORMANCE TESTS, *SECURITY, *AVIATION SAFETY, *MANAGEMENT TRAINING, SKILLS, RESOLUTION, X RAYS, SUPERVISORS, COMMUNICATION AND RADIO SYSTEMS, CONFLICT, AIRPORTS, PASSENGERS, INTERPERSONAL RELATIONS, BAGS
Field(s)/Group(s):
Military Aircraft Operations, Personnel Management and Labor Relations, Safety Engineering
Report Date:
1995 Aug 01