Business Process Redesign: Design the Improved Process
Abstract:
This thesis reports the results of a business activity modeling exercise to explore how a functional manager in DoD can best improve and redesign ones business processes. The validity of exercise results was assessed and found to be generally accurate with minor modifications. The business activity model was constructed by a facultystudent team in August of 1992, in support of DoDs Corporate Information Management CIM initiative. This team used an Integrated Definitions Language IDEFO supported software tool Design IDEF by Meta Software of Cambridge, Massachusetts to construct their model. Identify customer needs, Incremental process improvement, Radical business process, Redesign or Reengineering, IDEFO.