Concepts and Methods of Measuring Productivity at the Organization Level

This thesis addresses the concepts of productivity measurement. Productivity measurements are gene as a ratio between outputs and inputs. The criteria for identifying and quantifying the output and input components are explored. The methodology used by the Bureau of Labor and Statistics are examined to provide insight into the application of the concepts of productivity measurement. Business and government sectors outputs are identified and partial and multifactor productivity measurements defined. Common methodologies for measuring productivity at the organization level are also outlined. These methodologies are examined for their applicability to phenomena of the post- industrial society, particularly the rise in the white collar work force, information technology and process reengineering. Adaptations of these methodologies are proposed an as appropriate measurement technique for DOD functional managers. Outputinput, Partial and multifactor productivity, White collar productivity, Information technology, Process reengineering.