Information Center Help Desk

reportActive / Technical Report | Accession Number: ADA268157 | Open PDF

Abstract:

Four major activities were included in this project 1 the identification and classification of the types of Help Desk support typically provided by an Army IC 2 a survey of technology, both hardware and software, that is available to specifically support the ICs Help Desk function 3 data collection to support an evaluation of this technology with respect to its ability to handle the types of Help Desk support provided and 4 production of a final report documenting the results of the surveys.

Author(s):
Hilderbrand, T. N.
Author Organization(s):
ARMY INST FOR RESEARCH IN MANAGEMENT INFORMATION COMMUNICATIONS AND COMPUTER SCIENCES ATLANTA GA
Descriptive Note:
Final rept. 1 Jun-1 Sep 91,
Pagination:
0214

Security Markings

DOCUMENT & CONTEXTUAL SUMMARY

Distribution:
Approved For Public Release
Distribution Statement:
Approved For Public Release; Distribution Is Unlimited.

RECORD

Collection: TR
Identifying Numbers
Report Number(s):
ASQB-GM-91-031
Monitor Series:
USAISEC
 Subject Terms
Joint Capability Areas:
JCA_5_Command and Control; JCA_5.2_Understand; JCA_5.2.3_Share Knowledge and Situational Awareness; JCA_4.2_Supply; JCA_4.2.2_Inventory Management; JCA_4.5_Operational Contract Support; JCA_4.5.1_Contract Support Integration; JCA_5.3_Planning; JCA_2.1_Planning and Direction; JCA_4.3_Maintain; JCA_5.5_Direct; JCA_2.1.3_Task and Monitor Resources; JCA_5.5.1_Communicate Intent and Guidance; JCA_1.2.1_Training; JCA_4.2.3_Manage Global Supplier Networks; JCA_1.2.5_Lessons Learned; JCA_7.2.2_Mitigate Non-Lethal Effects; JCA_7.2_Mitigate; JCA_7_Protection; JCA_5.2.2_Develop Knowledge and Situational Awareness; JCA_1.2.3_Educating
Modernization Areas:
Quantum Science and Computing; Microelectronics
Communities of Interest:
Energy and Power Technologies
Descriptor(s):
*COMPUTER PROGRAM DOCUMENTATION, *DATA PROCESSING, FUNCTIONS, PRODUCTION, IDENTIFICATION, SURVEYS, CLASSIFICATION, ARMY, COLLECTION
Field(s)/Group(s):
Computer Programming and Software
Keyword(s):
PE62783A
Report Date:
1991 Sep 01