Total Quality Management in Health Care - A Study on TQM Implementation and its Application to the Army Health Care System

reportActive / Technical Report | Accession Number: ADA264540 | Open PDF

Abstract:

Total Quality Management TQM is the new management philosophy of the Army health care system. TQM consists of principles and tools which can be applied in this health care setting. TQM represents a tremendous departure from the previous traditional management philosophy and requires an organizational transformation over 3-6 years in order to be fully implemented. when the senior leadership of a health care system initiates the transformation, there usually occurs some resistance to change. Implementation of TQM follows defined stages of development over time in most organizations. Transformation of a health care system like Health Services Command will require it to address these stages of acceptance, education, and integration. TQM has exceptional potential to improve markedly the quality of health care and at the same time reduce costs. Through successful implementation of TQM, a health care system will be transformed into a continuously improving, high quality, efficient organization that empowers its workforce to meet and to exceed the expectations of its customers. Health Services Command is well on its way toward this transformation. Recommendations are made in order to maintain this momentum for change.

Author(s):
Auer, Thomas H.
Author Organization(s):
ARMY WAR COLL CARLISLE BARRACKS PA
Descriptive Note:
Individual study project
Pagination:
0063

Security Markings

DOCUMENT & CONTEXTUAL SUMMARY

Distribution:
Approved For Public Release, Document Partially Illegible
Distribution Statement:
Availability: Document Partially Illegible.

RECORD

Collection: TR
Identifying Numbers
Monitor Series:
USAWC
 Subject Terms
Joint Capability Areas:
JCA_5_Command and Control; JCA_4.6.1_General Engineering; JCA_4.6_Engineering; JCA_5.5.1_Communicate Intent and Guidance; JCA_5.5_Direct; JCA_4.7.2_Installation Services; JCA_4.7_Base and Installations Support; JCA_1.2.3_Educating; JCA_5.3_Planning; JCA_1.2.1_Training; JCA_5.6.3_Assess Achievement of Objectives; JCA_5.6_Monitor; JCA_5.4_Decide; JCA_5.2_Understand; JCA_4.3_Maintain; JCA_1.3.2_Personnel Management; JCA_5.2.2_Develop Knowledge and Situational Awareness
Modernization Areas:
Fully Networked C3
Communities of Interest:
Biomedical
Descriptor(s):
*QUALITY, *RESOURCE MANAGEMENT, *HEALTH CARE FACILITIES, *TOTAL QUALITY MANAGEMENT, METHODOLOGY, CLOSURES, LEADERSHIP, EDUCATION, TOOLS, HEALTH, COSTS, INTEGRATION, MILITARY MEDICINE, PRODUCTIVITY, ARMY, PHILOSOPHY, MOMENTUM, TRANSFORMATIONS, INFUSIONS
Field(s)/Group(s):
Administration and Management, Medical Facilities, Equipment and Supplies
Keyword(s):
ARMY HEALTH CARE SYSTEM
Report Date:
1993 Apr 15