The California Job Agent Incentive Pay Plan: A Case Study for Manpower Management,

The incentive pay plan developed through the cooperative efforts of Rand and the Departnent of Human Resources Development represents a new departure for civil service employees. The plan is aimed at fulfilling both legislative intent and HRD management objectives by rewarding job agents for placing the disadvantaged in meaningful, stable jobs. Under the plan, job agents would, for the first time, receive a statement of expected minimum goals or standards for each client and also be provided with feedback information on how well they are doing relative to these goals. The incentive rewards received by a job agent would depend on the extent to which he exceeds the minimum goals.