The Army Did Not Effectively Monitor Contractor Performance for the Kuwait Base Operations and Security Support Services Contract

We determined whether the U.S. Army Contracting Command developed adequate controls to effectively monitor contractor performance for the Kuwait Base Operations and Security Support Services KBOSSS contract. The KBOSSS contract is a cost-plus-awardfee contract awarded to provide services necessary to perform base operations and security support services in the Area Support GroupKuwait ASG-KU area of responsibility.1 As of December 2016, the Army has paid the contractor more than 2.7 billion over the life of the contract, with an additional 59.4 million paid to the contractor in award fees. KBOSSS contract oversight is a responsibility shared by ASG-KU, Army Contracting CommandRock Island ACCRI, and 408thContracting Support Brigade 408th CSB.Monthly performance feedback to the contractor is provided through the performance evaluation meeting PEM, which includes representatives from A SG-KU, ACC-RI, and 4 08th C SB. E very6 months the contractor is evaluated by the Fee Evaluation Board, where the award fee is determined based on the monthly performance feedback. The award fee must be earned and is used to motivate improved contractor performance in areas critical to program success.