Increasing Army Supply Chain Performance: Using an Integrated End to End Metrics System

Army Materiel Command and the University of Alabama in Huntsville partnered to develop an integrated end-to-end performance metrics system. The integration includes data pulls from multiple data systems into a metrics calculation and aggregation system that generates strategic performance metrics such as Customer Wait Time CWT, with capabilities spanning from bottom-up supply chain performance aggregation capabilities to in-depth traceability to source tactical level data and documents. To support the best national defense, we must ensure that our warfighters receive the supply support they need in a timely and efficient manner. Supporting this effort requires a near-real-time system that measures and reports on supply chain strategic performance characteristics such as CWT. Data integrity is an integral part of the process, as is reaching common agreement on appropriate data sources, algorithms to calculate metrics, and the design of a visual dashboard that supports leadership decisions and performance evaluation, with drill-down capability for lower level decision making.