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Accession Number:
AD1183152
Title:
MILITARY DISABILITY SYSTEM: Preliminary Observations on Efforts to Improve Performance
Report Date:
2012-05-23
Abstract:
Since 2007, the DOD and VA have operated the IDES which combines what used to be separate DOD and VA disability evaluation processes and is intended to expedite benefits for injured servicemembers. Initially a pilot at 3 military treatment facilities, IDES is now DODs standard process for evaluating servicemembers fitness for duty and disability worldwide. In previous reports, GAO identified a number of challenges as IDES expanded, including staffing shortages and difficulty meeting timeliness goals. In this statement, GAO discusses initial observations from its ongoing review of the IDES, addressing two key topics: (1) the extent to which DOD and VA are meeting IDES timeliness and servicemember satisfaction performance goals, and(2) steps the agencies are taking to improve the performance of the system. To answer these questions, GAO analyzed IDES timeliness and customer satisfaction survey data, visited six IDES sites, and interviewed DOD and VA officials. This work is ongoing and GAO has no recommendations at this time. GAO plans to issue its final report later in 2012
Document Type:
Conference:
Journal:
Pages:
19
File Size:
0.34MB
Contracts:
Grants:
Distribution Statement:
Approved For Public Release
