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VETERANS BENEFITS ADMINISTRATION: Focusing on Results in Vocational Rehabilitation and Education Programs
Under the Results Act, every major federal agency must now ask itself some basic questions: What is our mission? What are our goals and how will we achieve them? How can we measure our performance? How will we use that information to make improvements? The act forces a shift in the focus of federal agencies away from such traditional concerns as staffing and activity levels and toward a single overriding issue results. The act requires agencies to set goals, measure performance, and report on their accomplishments. VBA's vocational rehabilitation and counseling and educational assistance programs are in the process of implementing the Results Act's requirements.
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