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Accession Number:
ADA278327
Title:
A Total Quality Leadership Process Improvement Model
Corporate Author:
TOTAL QUALITY LEADERSHIP OFFICE ARLINGTON VA
Report Date:
1993-12-01
Abstract:
The Process Improvement Model, or PIM, describes a systems approach to analyzing and improving processes associated with an organizations products and services. The model is a modification of the method developed by Walter Shewhart and W. Edwards Deming, eminent statisticians who pioneered the use of statistical methods to gain control over product quality. They understood that quality control means continuous improvement, a never-ending cycle of planning, doing, checking, and acting to improve quality as new knowledge is acquired. The PIM report serves as a bridge between the theory and the practice of total quality management. It has three objectives 1 to define the steps of the PIM by describing specific activities associated with each step 2 to describe roles and responsibilities of managers and others in relation to the model and 3 to give a brief overview of basic statistical process control method.
Descriptive Note:
Final rept.
Supplementary Note:
DOI: 10.21236/ADA278327
Pages:
0046
Distribution Statement:
Approved for public release; distribution is unlimited.
File Size:
2.45MB
