ARMY RESEARCH INST FOR THE BEHAVIORAL AND SOCIAL SCIENCES ALEXANDRIA VA
To determine any change in performance brought about by a new system of maintenance training, the level of performance under the old system must be assessed. This report presents a measure of organizational maintenance performance in a brigade-sized unit. The repair actions performed on M551 turret end items at direct support level were recorded for 1 year. The data were derived from the Maintenance Request Form, DA 2407. On a monthly basis, the shop manager of a direct exchange facility at the direct support level forwarded computer-compatible data records to ARI for processing, Maintenance performance charts and tables were returned to the unit monthly. The nature and number of items turned in for repair varied greatly over the year, as a function of personnel turbulence and unit activity. The total rate of false removals was 42. The measure of organizational maintenance performance was useful, easy to obtain, and compatible i.e., did not interfere with mission performance.