GOVERNMENT ACCOUNTABILITY OFFICE WASHINGTON DC WASHINGTON DC United States
In fiscal year 2018, DOD provided health care services to more than 9 million eligible beneficiaries through TRICARE, its regionally structured health care program. In each of its two regions East and West, DOD uses contractors to manage health care delivery through civilian providers. The NDAA 2017 required a number of changes to the TRICARE program through its contracts. Specifically, it required DOD to implement a strategy with 13 specific elementsrelated to provider networks, telehealth services, and referrals, among other areasfor its contracts.