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Developing Healthy Online Workplace Communities: A Phased Exploration Of The Antecedents Of Destructive And Constructive Behavior And Outcomes

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Naval Postgraduate School Monterey United States

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Online communities have quickly gained prominence as a common use tool within enterprise workplace communities, including the Department of the Navy. Web 2.0 technologies have allowed social interactions to take place in virtually every aspect of our personal and professional lives. Despite the ubiquitous nature of social media use, research is limited that investigates the various aspects of healthy online interactions in the workplace. Drawing on the outcomes of an in-depth systematic meta-narrative literature review, our aim was to fill the gap by developing a conceptual framework that identifies several critical components. Together, these components characterize an online community 1 social interactions, 2 information exchange, 3 and individualorganizational values. Furthermore, we identify themes associated with each component, which through management of activities, factors, and community characteristics can assist in the creation and maintenance of healthier online communities. This study aims to help the Navy better understand the characteristics of online communities, their components, and the contributing activities, factors, and attributes so that the Navy can better shape the overall health of online workplace communities.

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Technical Report



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Approved For Public Release;

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