Total Quality Management: A Unique Challenge For Behavioral Science Researchers,
MCDONNELL DOUGLAS CORP SAN ANTONIO TX
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This essay examines the unique new opportunities for behavioral scientists to develop innovative study methods which can be used to systematically collect data to create and support the implementation of Total Quality Management TQM programs in industry and government. The essence of TQM involves respect for personal choice and the participation of every level of workers in decisions which impact the organization. Typically, structured questionnaires developed by behavioral scientists are designed to be easy to summarize and generally lack any mechanism for personal comments, ideas, and suggestions. New open-ended, interactive, and iterative survey methodologies are needed to enhance creativity, encourage feedback, and foster a sense of participation. Total Quality Management TQM is a Department of Defense DoD initiative for improving performance at all organizational levels. In recent years, DoD has extended this program to defense industries as an essential part of their TQM efforts the program is also viewed as an operating philosophy driven by customer satisfaction, total quality, continuous improvement, work force involvement, and a willingness to change MDMSC 19912 .
- Administration and Management