Strategic Planning Process at the National Technical Information Service,
NATIONAL TECHNICAL INFORMATION SERVICE SPRINGFIELD VA
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External trends, such as growth of the information society, the increasing economic value of information, the growth of research and development funding, and advances in automation, have dictated the need for information services to have a strong commitment to strategic planning. This paper describes these trends and outlines the strategic planning process at the National Technical Information Service NTIS. Initially resisted, strategic planning has become an important component of the agency management system. In recent years the planning system has been linked with performance plans of key staff and with financial plans. Gradually involving all levels of management in the planning process has fostered better communication, a greater sense of participation, and a more systematic approach to our agencys operation.
- Information Science