AI (Artificial Intelligence) Approaches to Troubleshooting,
XEROX PALO ALTO RESEARCH CENTER CA
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Technological machines break faster than we can fix them. From that keen insight, one can make further observations about the two ways to fix them. Right now, both of these approaches dont work very well. Is there a common theory of troubleshooting underlying these two approaches To put the question another way Is the theory of troubleshooting underlying human training and human aiding and doing maintenance and different from the theory underlying computer-based test equipment The argument is often made that there is a fundamental difference because inference is cheap for computers. This, however, remains to be seen. The speaker takes as an objective getting the best computer-based troubleshooting we can.