Accession Number:

ADA619414

Title:

High-Performing Primary Care Teams: Creating The Air Force Medical Home Advantage

Descriptive Note:

Research rept.

Corporate Author:

AIR WAR COLL MAXWELL AFB AL

Personal Author(s):

Report Date:

2015-02-17

Pagination or Media Count:

32.0

Abstract:

Healthcare institutions throughout the country are striving to become high-reliability organizations HRO. These HROs promise to deliver better health, improved patient experience, and better value. A critical contributor to healthcare HROs is high-performing primary care teams. The Air Force Medical Service must establish an environment that allows for high- performing primary care teams to flourish. The ability for a team to adopt high-performance elements varies substantially and a review of the available healthcare and teamwork research as well as the doctrine, reports and policies of current Air Force primary care, spotlights many barriers to organizational transformation into high-performing teams and HROs. This paper argues that the AFMS should continue its transformation by addressing three barrier themes 1 obstacles to team cohesion, 2 lack of consistent and effective communication, and 3 poor organizational support for teams which impedes full implementation and adoption by all members. A foundation of process trust through standardization, supported by a re-engineered training platform and enabled by an alignment of goals, incentives and outcomes, is key to creating the Air Force Medical Home-field advantage.

Subject Categories:

  • Sociology and Law
  • Personnel Management and Labor Relations
  • Medicine and Medical Research
  • Military Forces and Organizations

Distribution Statement:

APPROVED FOR PUBLIC RELEASE