Social Engagement in Public Places: A Tale of One Robot
NAVAL RESEARCH LAB WASHINGTON DC
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In this paper, we describe a large-scale over 4000 participants observational field study at a public venue, designed to explore how social a robot needs to be for people to engage with it. In this study we examined a prediction of Computers Are Social Actors CASA framework the more machines present human-like characteristics in a consistent manner, the more likely they are to invoke a social response. Our humanoid robots behavior varied in the amount of social cues, from no active social cues to increasing levels of social cues during story-telling to human-like game-playing interaction. We found several strong aspects of support for CASA the robot that provides even minimal social cues speech is more engaging than a robot that does nothing and the more human-like the robot behaved during story-telling the more social engagement was observed. However, contrary to the prediction, the robots game-playing did not elicit more engagement than other, less social behaviors.
- Sociology and Law
- Human Factors Engineering and Man Machine Systems