Elicitation of Unstated Needs
CARNEGIE-MELLON UNIV PITTSBURGH PA SOFTWARE ENGINEERING INST
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Kawakita Jiro KJ, a Japanese anthropologist, developed a systematic way to find messages in complex qualitative data. This method is presented in four sessions Session 1 Introduce the KJ Method and describe the SEI s approach for adapting this method in a virtual non face-to-face, distributed setting. Session 2 Explain and practice KJ interviewing techniques, emphasizing the critical importance of capturing context information regarding good and bad extremes of experience. Provide examples of KJ report statements. Session 3 Explain and practice KJ affinitization technique, emphasizing grouping by non-obvious themes of experience. Explain and provide examples of innovative solutions and unstated needs. Session 4 Explain and practice Kano analysis and continue the example from Session 3. Provide a course review.
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