On the Job With Emotional Intelligence
DEFENSE ACQUISITION UNIV FT BELVOIR VA
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The concept of emotional intelligence continues to gain acceptance as an important factor affecting leader effectiveness. Since the theory s introduction and popularization in the 1990s, numerous studies show that being able to perceive, evaluate, and regulate feelings makes managers and leaders more effective and that team members with a higher sense of emotional awareness and control outperform those lacking these traits. Emotional intelligence, sometimes labeled social intelligence, seems to have a part in every recent article, study, book, and video on leadership. One of the pioneering researchers and authors on emotional intelligence, Peter Salovey, recently was nominated to be president of Yale University, demonstrating the theory s recognition by the mainstream. There s more to the theory than making people feel good it draws from behavioral and brain science to describe why feelings arise as well as the importance of managing them. This article provides an orientation to emotional intelligence and offers advice on how to build capacity for it and put it to use. As a start, we can note that emotions have only recently been recognized as having a legitimate role in the workplace.
- Personnel Management and Labor Relations