Critiquing Systems for Decision Support
DEFENCE RESEARCH AND DEVELOPMENT CANADA VALCARTIER (QUEBEC)
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The purpose of this document is to provide a general introduction to critiquing systems and to discuss their particularities as decision support tools. Critiquing systems critics are software programs that take the problem description and the user s partial or final result as inputs and provide a critique of the user-proposed solution as output. This specific type of human-computer interaction, and the fact that critics can operate with limited knowledge, makes these systems very appropriate for open-ended domains where it is impractical to embed complete knowledge or where users are unwilling to cede decision-making. This report provides definitions of critiquing and related concepts describes the general mechanisms of critiquing systems examines the adequacy of the critiquing approach with regard to the nature of user tasks and application domains presents the different intervention strategies used by software critics as well as their user perception discusses the user-adaptation of critiques and the joint use of critiques and explanationargumentation and finally identifies the distinctive features of critiquing systems in terms of cognitive support, which comprise transfer of decision control to the user, collaborative problem-solving, and detection and correction of errors and biases.
- Administration and Management
- Operations Research
- Computer Programming and Software