Improving the Security and Resilience of U.S. Postal Service Mail Products and Services Using the CERT (registered trademark) Resilience Management Model
CARNEGIE-MELLON UNIV PITTSBURGH PA SOFTWARE ENGINEERING INST
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Developing and implementing measurable methodologies for improving the security and resilience of a national postal sector directly contribute to protecting the public and postal employees, assets, and revenues. Such methodologies also contribute to the security and resilience of the mode of transport used to carry mail and the protection of the global mail supply chain. Since 2011, the U.S. Postal Inspection Service USPIS has collaborated with the CERT registered trademark Division at Carnegie Mellon Universitys Software Engineering Institute to improve the resilience of selected U.S. Postal Service USPS products and services. The CERT Resilience Management Model CERT-RMM and its companion diagnostic methods have served as the foundational tool for this collaboration. CERT-RMM is a capability-focused maturity model for improving an organizations management of operational resilience activities across the domains of security management, business continuity management, and aspects of information technology operations management. These improvements enable high-value services to meet their missions consistently and with high quality, particularly during times of stress and disruption. This report describes the USPISCERT collaboration, how CERT-RMM has been applied to meet USPIS project objectives, how project outcomes are improving the resilience of USPS products and services, and how similar use of CERT-RMM applies to other transportation-systems subsectors.
- Administration and Management
- Information Science
- Surface Transportation and Equipment