Improving Air Force Enterprise Resource Planning-Enabled Business Transformation
RAND PROJECT AIR FORCE SANTA MONICA CA
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Information technology IT has come to play an increasingly significant role in the way organizations conduct business, evolving from a narrow tool for automation to a potential enabler of business transformation.1 Enterprise Resource Planning ERP systems are prime examples of IT systems being pursued by the Department of Defense DoD to enable transformation and improve efficiency and effectiveness. ERP systems are configurable, commercial off-the-shelf COTS software packages that enable organizations to integrate operational and management processes across a broad range of internal business activities. The DoD and the military services have implemented or are in the process of implementing several ERP systems to enable business transformation goals and meet the fiscal year FY 2017 deadline for auditable consolidated financial statements Public Law 99 433, 2010. The Air Force is implementing two such systems, the Air Force Integrated Personnel and Pay System AF-IPPS and the Defense Enterprise Accounting and Management System DEAMS, and recently canceled a third, Expeditionary Combat Support System ECSS. These ERPs were initiated with the intent of improving the effectiveness of the Air Force s business functions and providing operational support to the warfighter e.g., through improved visibility and management of personnel and other assets. Importantly, especially in an era of constrained budgets, these ERPs were also intended to reduce the cost of Air Force business functions, which compete with operations and modernization for funds. Implementing an ERP system can confer a range of benefits to an organization e.g., see Davenport, 2000 Eckartz, 2009 Shang, 2002 Staehr, 2010.
- Administration and Management
- Computer Systems
- Logistics, Military Facilities and Supplies