Accession Number:

ADA585506

Title:

Communication Among Incident Responders-A Study

Descriptive Note:

Final rept.

Corporate Author:

CARNEGIE-MELLON UNIV PITTSBURGH PA SOFTWARE ENGINEERING INST

Personal Author(s):

• Tjaden, Brett
• Floodeen, Robert

Report Date:

2012-09-01

Pagination or Media Count:

25.0

Abstract:

Responding to some future incident might require significant cooperation by multiple teams or organizations within an incident response community. To study the effectiveness of that cooperation, the Carnegie Mellon Software Engineering Institute SEI conducted a study using a group of volunteer, autonomous incident response organizations. These organizations completed special SEI-designed tasks that required them to work together. The study identified three factors as likely to help or hinder the cooperation of incident responders being prepared, being organized, and following incident response best practices. This technical note describes those factors and offers recommendations for implementing each one.

Descriptors:

• *ACCIDENTS
• *COMMUNICATION AND RADIO SYSTEMS
• *COOPERATION
• COMMUNITIES
• ORGANIZATIONS
• SOFTWARE ENGINEERING

Subject Categories:

• Safety Engineering
• Radio Communications

Distribution Statement:

APPROVED FOR PUBLIC RELEASE