Understanding Alignment of Trust Behaviors and Their Effect on Organizational Trust at the Tank-Automotive and Armaments Command Life Cycle Management Command (TACOM LCMC)
DEFENSE ACQUISITION UNIV MIDWEST REGION STERLING HEIGHTS MI
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This study examines the presence and alignment of trust behaviors in civil service employees at the U.S. Army Tank-Automotive and Armaments Command TACOM located in Warren, Michigan. The purpose of this study is to determine if the presence and alignment of behaviors that build trust lead to higher levels of trust within and among organizations at the TACOM LCMC. This quantitative research study will determine if trust-building behaviors exist in TACOM organizations, and if a high degree of alignment of those behaviors correlates to higher trust within and among organizations. A combination of trust theory and congruence theory indicates that high alignment of trust behaviors between parties may lead to higher levels of actual trust between the parties. A conceptual model of alignment of behaviors and their effects on organizational trust was developed based on Coveys trust model. Research questions and hypotheses were developed to identify trust behaviors and determine if extent and alignment of trust behaviors were related to overall organizational trust. Significant findings from the study include the confirmation that trust behaviors do exist. Ranking of trust behaviors between personal and organizational preference is different. Differences in rank order of trust behaviors between generations also exist. The extent of trust behaviors is a predictor of trust in the responders overall organization, and the alignment of trust behaviors in an organization is a weak predictor of trust in the responders organization. Alignment of trust behaviors among organizations is not a statistical predictor of overall organizational trust among organizations.
- Personnel Management and Labor Relations
- Military Forces and Organizations