Expeditionary Combat Support System: Root Cause Analysis
Final rept. Dec 2010-Apr 2011
INSTITUTE FOR DEFENSE ANALYSES ALEXANDRIA VA
Pagination or Media Count:
We performed a root cause analysis on the Air Forces Expeditionary Combat Support System ECSS program, an Enterprise Resource Planning ERP program that has undergone a critical change due to schedule slippage. Our purpose was to find the root cause of both that schedule slip and the programs reported cost growth-although to date there is no approved baseline for this program. We visited with the sponsor at the Air Staff, the program manager, his staff, and the contractors staff to hear their positions. We also studied all publicly available data, including quarterly reports to the Congress and the Air Force budget justification books. We found that the primary problem in this program has been a lack of government expertise on ERPs-not enough people understood what they were trying to acquire. The result of this was an acquisition that was not well suited to buying an ERP or estimating its schedule or cost.
- Information Science