Accession Number:

ADA570894

Title:

Policy Options to Address Crucial Communication Gaps in the Incident Command System

Descriptive Note:

Master's thesis

Corporate Author:

NAVAL POSTGRADUATE SCHOOL MONTEREY CA

Personal Author(s):

Report Date:

2012-09-01

Pagination or Media Count:

141.0

Abstract:

13. ABSTRACT maximum 200 words The Incident Command System ICS resulted from the need for a new approach to the problem of managing wildfires in the early 1970s. The events of September 11, 2001, led to issuing of Homeland Security Presidential Directive HSPD 5 requiring agencies to adopt ICS as their incident management system. However, in events of national significance since then, internal communications have not performed well, causing numerous response problems. In addition, public information systems have failed to meet the communitys expectations and keep the public informed about the size, scope, and impact of the emergency. Three models of possible solutions for addressing the problem were assessed. Model 1 consists of expanding the Communications Unit within the Logistics Section. Model 2 expands and clearly defines the duties, roles and responsibilities of the Public Information Officer. Model 3 merges all communications functions into one section directly under the Incident Commander. Metrics were designed around the management characteristics of the ICS and were assessed utilizing a defined scale. The research found that the creation of the Communication Section would provide the most benefits towards improving communications. However, that model may be difficult to implement due to resistance to strategic change.

Subject Categories:

  • Administration and Management
  • Safety Engineering

Distribution Statement:

APPROVED FOR PUBLIC RELEASE