Modeling Interpersonal Trust in Distributed Command and Control Teams
COMMAND PERFORMANCE RESEARCH INC CHAMPAIGN IL
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In command and control C2, team agility is the currency of mission success and it depends on trust between team members. Recent emphasis on joint, interagency, intergovernmental, and multinational operations introduces new barriers to trust formation, as parties with no prior contact and dissimilar backgrounds judge trustworthiness from limited information and communicate through media that challenge the timeliness and security of exchanges. To foster an environment of mutual trust in such settings, military teams must understand how trust is influenced by personal and situational factors. Based on current literature, interviews, and observations of C2 simulations, we are developing a conceptual model of trust that responds to current C2 challenges of distributed communications, mission uncertainty, and team diversity. We propose that trust reflects two basic, interrelated processes trust in individual team members and trust in the networked collective. For both processes, characteristics of the trustor, trustee, and environment influence expectations about the trustee, and situational factors moderate the relationship between these expectations and the trustors behavior. Our efforts support C2 future concepts experimentation by emphasizing the human dimension of C2, and will be leveraged to assess and establish trust in networked teams.
- Command, Control and Communications Systems