The Impact of Knowledge on Team Development
Final rept. Jul 2007-Dec 2008
BOEING CO SEATTLE WA
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Successful teamwork requires development of trust as well as appropriate distrust among the team members, and understanding how trust develops in newly formed teams is essential for the development of new team-building methodologies. Research on trust formation in teams has primarily been conducted in either a lab or a classroom, which ignores factors important in the real world such as reputationprior knowledge of teammates, knowledge of the role played on the team, and knowledge of processes and routines to support the team. We conducted research to understand the impact these factors play in team development in emergent, ad-hoc, geographically distributed teams. We found that organizational tenure had a slight negative effect in trust development, prior knowledge of team members had no effect, and an ambiguous relationship was found between processes and tool knowledge on team development. We concluded our research with some observations about project versus process teams.