Accession Number:
ADA495066
Title:
The Role of Etiquette in an Automated Medication Reminder
Descriptive Note:
Research paper
Corporate Author:
SMART INFORMATION FLOW TECHNOLOGIES MINNEAPOLIS MN
Personal Author(s):
Report Date:
2004-01-01
Pagination or Media Count:
10.0
Abstract:
This paper describes a model of politeness between intentional agents developed from sociolinguistic observations of human-human interactions Brown and Levinson, 1987 and suggests a method for applying it to human-machine interactions. Applications in the context of a medication reminder system are presented including data which suggest that the Brown and Levinson model provides good predictions for how polite alternate reminding utterances will be perceived when delivered by a machine. Additional data from a field test of one such reminding system are presented which indicate that politeness, and the etiquette behaviors which achieve various levels of politeness, are important to elders-though not that maximal politeness behaviors are either expected, desired or, perhaps, productive. Further, future applications of the Brown and Levinson model in military training are also discussed.
Descriptors:
Subject Categories:
- Psychology
- Pharmacology
- Human Factors Engineering and Man Machine Systems