Accession Number:

ADA495066

Title:

The Role of Etiquette in an Automated Medication Reminder

Descriptive Note:

Research paper

Corporate Author:

SMART INFORMATION FLOW TECHNOLOGIES MINNEAPOLIS MN

Report Date:

2004-01-01

Pagination or Media Count:

10.0

Abstract:

This paper describes a model of politeness between intentional agents developed from sociolinguistic observations of human-human interactions Brown and Levinson, 1987 and suggests a method for applying it to human-machine interactions. Applications in the context of a medication reminder system are presented including data which suggest that the Brown and Levinson model provides good predictions for how polite alternate reminding utterances will be perceived when delivered by a machine. Additional data from a field test of one such reminding system are presented which indicate that politeness, and the etiquette behaviors which achieve various levels of politeness, are important to elders-though not that maximal politeness behaviors are either expected, desired or, perhaps, productive. Further, future applications of the Brown and Levinson model in military training are also discussed.

Subject Categories:

  • Psychology
  • Pharmacology
  • Human Factors Engineering and Man Machine Systems

Distribution Statement:

APPROVED FOR PUBLIC RELEASE