Patient Satisfaction in Military Dental Treatment Facilities
Master's thesis, Jun 2005-Mar 2006
ARMY DENTAL COMMAND FORT SAM HOUSTON TX
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This study aimed to identify predictors of satisfaction with the dentist and hygienist in military dental clinics. Respondents completed 658,443 surveys using a standardized DoD questionnaire. Factor analysis was utilized to assess the underlying constructs ofsatisfaction and hierarchical multiple linear regression to assess theredictive effects of the dependent variables on the three independent variables 1 overall satisfaction with todays visit, 2 overall clinic satisfaction, 3 behavioral intent of the likelihood to return to the clinic. On a 7-point bi-polar adjective rating scale, patients mean visit scores were 6.53 dentist and 6.61 hygienist suggesting that patients are highly satisfied. Factor analysis revealed that beliefs about care 51.5 for dentists and 46.7 for hygienists and environment 20.1 for dentists and 26.8 for hygienists were the most important satisfaction factors. The regression models for dentist satisfaction explained 33.8 and 31.4 of the shared variance for satisfaction with todays visit for the dentist and hygienist respectively and 34.7 and 29.1 of the variance in regards to overall satisfaction.
- Medicine and Medical Research