Critiquing: A Methodology to Extract C2 Expertise
AIR FORCE RESEARCH LAB WRIGHT-PATTERSON AFB OH HUMAN EFFECTIVENESS DIRECTORATE
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The higher a military person goes in the ranks, the sooner the transfer, meaning the commanders who make the highest level decisions have been in a particular assignment the shortest amount of time. To acquire and maintain the maximum level of efficiency and productivity as quickly as possible, the expertise of commanders must be understood so that appropriate decision support can be developed. Cognitive task analysis methods, including knowledge elicitation, can be applied to uncover the information about how a domain practitioner works. Such information on practitioner behavior provides valuable insight and data for incorporation into models used for training and development of automated support. However, knowledge elicitation methods face a number of challenges such as grounding in context, limited accessibility to experts and tasks, being labor intensive and time consuming, and difficulties with repeatability. In this study, a critiquing methodology was investigated in its ability to address these challenges. This baseline study involved a novice intelligence analyst performing a basic analysis task. Then, six experts with various backgrounds critiqued the novices process. The results suggest that the critiquing method addresses the challenges of knowledge elicitation methods and can be applied to understanding command and control.
- Administration and Management
- Command, Control and Communications Systems