Using Work-Centered Support System Technology to Enhance Command and Control
AIR FORCE RESEARCH LAB BROOKS AFB TX HUMAN EFFECTIVENESS DIRECTORATE
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As information systems technology continues to evolve, new opportunities arise to more fully harness its power to enhance user and organizational performance. Concepts such as Network Centric Warfare envision unprecedented access to types and amounts of information and data. User interface technologies and system design methodologies must also evolve in order to fulfill the Network Centric Warfare vision and allow us to build human-centered systems which leverage these advances without overloading or confusing the end user -- systems that work together with the user to enable efficient work. We are developing Work-Centered Support System technology, which focuses on supporting all user work activities, including decisions, through a single interface client designed to capitalize on universally available data as afforded by the Network Centric Warfare and similar concepts. The WCSS technology is an analysis and design methodology for building interface clients which enable a tight coupling of the human and computer with a goal of maximizing work effectiveness and efficiency. This paper describes a demonstration prototype of the WCSS technology called the Work-Centered Support System for Global Weather Management. The WCSS-GWM uses intelligent agent technology, cognitive analysis and new user interface design techniques to enable command and control users in an airlift services firm to proactively manage and mitigate mission impacts due to changing weather events. It has also begun to provide insight into ways interface agents can be efficiently incorporated into user interface clients.
- Computer Systems
- Human Factors Engineering and Man Machine Systems