Utilization of a Multi-Disciplinary Approach to Building Effective Command Centers: Process and Products
SPACE AND NAVAL WARFARE SYSTEMS CENTER SAN DIEGO CA OFFICE OF SCIENCE TECHNOLOGY AND ENGINEERING
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The Space and Naval Warfare Center San Diego SSC SD has evolved a process and a number of disciplines over the course of the last decade-plus that believes is worth sharing as a process model for conceptualizing, designing, engineering and building command centers in the future. The approach to building a command center must evolve from a blending of a number of disciplines, among them work and process flow, cognitive task analysis, organizational information dissemination and interaction, systems engineering, collaboration and communications processes, decision-making processes, and data collection and organization. By blending these diverse disciplines command centers can be designed to support decision-making, cognitive analysis, information technology, and the human factors engineering aspects of Command and Control C2. This model can then be used as a baseline when dealing with work in areas of business processes, workflow engineering, information management, and IT. We base our analysis on the best practices of command center conceptualization, design and engineering as well as on the work multi-disciplinary teams at SSC SD that have built a number of command centers. This multi-disciplinary approach provides more effective and user-centered command centers as well as a process methodology that enables hardware, software and middleware to be refreshed faster, cheaper and more easily as new technologies evolve. This is especially important, given the rapid refresh rate of C4ISR technologies. Ultimately, this paper will show that the way we have evolved the piece-parts of the KM discipline over the years, and the way we have brought those piece-parts together into a multi-disciplinary whole defines a process of building command centers that ultimately delivers the optimal product to the warfighter. Additionally, this process is based on the lessons learned from delivering a number of command centers to a wide array of customers.
- Logistics, Military Facilities and Supplies
- Command, Control and Communications Systems