Employee Attitudes Within the Air Traffic Organization
FEDERAL AVIATION ADMINISTRATION OKLAHOMA CITY OK CIVIL AEROMEDICAL INST
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In 2003, the Federal Aviation Administration established an air traffic performance-based organization called the Air Traffic Organization ATO. The purpose of this paper was to combine data from the former ATS, ARA, and AOZ organizations from the 2003 Employee Attitude Survey EAS into the appropriate post-ATO service units to establish a baseline for comparison with future EAS results. Of the 48,900 surveys that were mailed to FAA employees in 2003, 22,720 46 were considered valid returns. Of these, 15,233 fit into the new ATO structure. Items from the survey that corresponded to the ATO management team core values of integrity and honesty, accountability and responsibility, commitment to excellence, commitment to people, and fiscal responsibility were summarized for each service unit within ATO. Results indicated that the operations service units En Route and Oceanic, Terminal, Flight Services, System Operations, and Technical Operations generally reported fewer favorable responses on most survey items related to the core values. This was particularly true for the items related to integrity and honesty, accountability and responsibility, and commitment to people. It is important to note that the operations service units make up the bulk of ATO personnel. One area in which the operations service units were more positive than the support service units related to workgroup knowledge and skills, where positive ratings were quite high for all ATO service units, indicating that ATO employees believe their co-workers have the knowledge and skills to be effective in their jobs. These data illuminate the areas that should be targeted for intervention through specific action plans and well-defined communication plans and provide a baseline for comparison to future EAS administrations.