Accession Number:

ADA458921

Title:

Information Technology: DOD Needs to Ensure That Navy Marine Corps Intranet Program Is Meeting Goals and Satisfying Customers

Descriptive Note:

Congressional rept.

Corporate Author:

GOVERNMENT ACCOUNTABILITY OFFICE WASHINGTON DC

Personal Author(s):

Report Date:

2006-12-01

Pagination or Media Count:

115.0

Abstract:

The Navy Marine Corps Intranet NMCI is a 10-year, 9.3 billion information technology services program. Through a performance-based contract, the Navy is buying network intranet, application, and other hardware and software services at a fixed price per unit or seat to support about 550 sites. GAO prepared this report under the Comptroller General s authority as part of a continued effort to assist Congress and reviewed 1 whether the program is meeting its strategic goals, 2 the extent to which the contractor is meeting service level agreements, 3 whether customers are satisfied with the program, and 4 what is being done to improve customer satisfaction. To accomplish this, GAO reviewed key program and contract performance management-related plans, measures, and data and interviewed NMCI program and contractor officials, as well as NMCI customers at shipyards and air depots.

Subject Categories:

  • Computer Systems
  • Military Forces and Organizations

Distribution Statement:

APPROVED FOR PUBLIC RELEASE