The National Shipbuilding Research Program, 1991 Ship Production Symposium Proceedings: Paper No. IVA-3: Improving Your Competitive Position Through Total Quality Management (TQM)
TECHNICAL MANAGEMENT CONSORTIUM INC ALBUQUERQUE NM
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Today we see Total Quality Management TQM surfacing as a requirement in government and industry solicitations, such as Requests for Information RFls, Requests for Proposals RFPs and Requests for Quotes RFQs. This new requirement, resulting from many activities propagating throughout industry and government, influences the contractorcustomer relationship profoundly. In the past, the subject of quality has typically been reserved for manufacturers. This is changing, however, as stringent quality guidelines surface in solicitations and contracts involving professional and other services. We also see changes occurring in quality requirements that traditionally influence the prime contractorsub-contractor relationship. Quality companies now realize they can push their own quality efforts just so far before they must turn to their providers of goods and services to continue improving their own operations.
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